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Multichannel customer messaging for export sales teams

Your customers are everywhere.
Their messages shouldn’t be.

LinMi brings WhatsApp, Telegram and more into one shared team inbox for export sales teams, with two-way auto-translation, team collaboration and customer stages that carry every lead through to the deal

Book a demoStart for free
Web · iOS · Android · WeChat Mini Program

International sales teams use LinMi to serve customers worldwide

  • Nordic Kraft
  • Sunway Packaging
  • Orient Textile
  • Blue Harbor
  • Maple Homeware
  • Kiddo Toys
  • Sunrise Apparel
  • Pacific Tools
  • Everlight LED
  • Oriental Ceramics
12,000+
Sales teams serving customers with LinMi
250M+
Customer messages through LinMi every month
150+
Countries and regions where their customers are

Why LinMi

Your customers are on a dozen channels. Your team is stuck on separate phones.

Scattered messages, language barriers, follow-ups that live in someone’s head, and customers who leave when a rep does. Four problems every international sales team knows.

Before

A few phones, a dozen apps, and customers scattered across the team

  • Who’s on it?
  • Where did we leave off?
  • Copy-paste translation
  • Lost when reps leave
With LinMi

One team inbox that shows who’s handling each customer and where things stand

  • Every channel, one inbox
  • Two-way auto-translation
  • Stages + follow-up records
  • Customers stay with you

How LinMi works

From a customer’s first message
to follow-up after the sale

Four steps and nine modules, in the order your team serves a customer. Click any module to jump straight to it.

  1. 1

    Connect

    Major global channels and multiple accounts, all in one workspace

  2. 2

    Engage

    One page for every message. Read and reply in English, together as a team

  3. 3

    Follow up

    Customer stages and a shared timeline carry every deal to close, even when reps change

  4. 4

    Manage

    Data reports, permissions and everyday tools for export sales

01Channels

Major global channels,
all in one workspace

Connect multiple accounts per channel, through the official API or cloud hosting. Customer messages from every channel flow into one shared team inbox in real time.

Start for free How to connect
  • WhatsAppWhatsAppOfficial API / Cloud-hosted
  • MessengerMessengerOfficial API
  • LINELINECloud-hosted
  • ZaloZaloCloud-hosted
  • More channelsOn the way
  • TelegramTelegramBot / Cloud-hosted
  • InstagramInstagramOfficial API
  • TikTokTikTokCloud-hosted
  • Web Live ChatWeb Live ChatWebsite embed

02 – 06Serving customers

Five steps to serving a customer,
all on one page

Receive, translate, assign, follow up and record, all in one flow. Reply on every channel from one page, read and write in English, always know who’s handling what, and give the whole team a clear view of where each customer stands and what’s been said.

02Team inbox

Multiple accounts and channels, one page to reply from

Connect several WhatsApp and Telegram accounts at once and get every message in a single list. Switch devices or hand off to another agent without losing any customer context.

  • My chats, Unassigned, All, Team, customer stage and custom views, each with an unread badge
  • Text, images, voice, video and files, with quoted replies, unsend, pinning, reactions and read receipts
  • Past conversations, internal notes and system events for each customer on a single timeline

03Two-way auto-translation

They write in Vietnamese, you read English. You write in English, they read Vietnamese.

Incoming messages are translated into English automatically, with the original shown alongside. Replies are translated into the customer’s language, and you can preview and edit them before sending.

  • Set translation per account, or choose a separate language for an individual customer
  • Send guard: a reply in your own language can’t go out untranslated by mistake (the “Block Chinese” switch in the console)
  • Not happy with a translation? Retranslate that message or send feedback

04Team collaboration

Everyone knows who’s handling each customer and where things stand

New customers land in Unassigned, where agents accept them in one click or a supervisor assigns them. Transfer a chat to a teammate and the message history, notes and customer stage all go with it.

  • Internal notes are visible only to teammates, one click away from replies
  • When someone leaves, hand over all of their conversations at once
  • Scope data by team and limit channel accounts to specific members

05Customer stages

One emoji shows where every customer stands

Skip the clunky CRM. Manage customers right in the chat window, move leads stage by stage to a closed deal, and keep existing customers from going cold.

  • Four default stages (New start → Nurturing → Almost done → Won) plus lost stages, all customizable
  • Group conversations by stage and filter your contacts table by stage
  • Customer tags in seven colors, custom fields and follow-up records

06Follow-up records

Shared context, so no customer slips through the cracks

Accepted chats, notes, transfers and stage updates all flow into one timeline under each customer, so whoever picks up the conversation sees the full story at a glance.

  • Accepts, transfers, stage updates and tag changes are logged automatically, so you always know who changed what, and when
  • Internal notes are for teammates only, so whoever takes over catches up instantly
  • Records follow the customer: with a new agent or a new device, the timeline stays intact

Mobile app

Customer messages you can read
and answer on your phone

On the road, at a trade show or after hours, keep serving customers from the iOS / Android app or the WeChat Mini Program: incoming messages are auto-translated and your replies go out in the customer’s language. Hand over to a colleague, update a customer stage or check the follow-up records, all on your phone. Same account, same data as the desktop console.

  • Every channel, one list

    WhatsApp, Telegram and other conversations sit in one list, with unread counts, stages and assignees at a glance.

  • Vietnamese English

    Auto-translation both ways

    You read in English, the customer receives their own language. Check the translation before it goes out.

  • Handovers and customer stages

    Transfer a conversation, move a customer to the next stage or leave an internal note, exactly as on desktop.

  • One account, one set of data

    Phone and desktop stay in sync in real time. Setup work such as channels, data reports and permissions stays on desktop.

Learn more and download

07Data reports

Know your busiest hours and fastest responders.
Run your team on data.

Conversations, response times, performance and conversion, filterable by date, channel, agent or team. Leaders get the big picture; supervisors get what they need for scheduling and reviews.

Overview

Live data and key metrics on one screen

New conversations
1,284↑ 12.4%
Closed conversations
1,102↑ 8.1%
Messages received
8,930↑ 9.6%
NewClosedConversation trend · Last 14 days
06/2306/3007/06

By channel

  • WhatsApp52%
  • Telegram18%
  • Zalo9%
  • Instagram7%

Response time

How long customers wait for a first reply

91%5-min response rate
Avg. first response2m 14s↓ 18%

First response distribution

<1 min>1 h

Live data

Open conversations
116
Unassigned conversations
16
Agents on duty
9
Total customers
12,480

Peak hours

A weekday × hour heatmap for smarter scheduling

MonTueWedThuFriSatSun
000408121620
Peak hours · Tue 16:00 – 18:00

Agent performance

Who handles the most and replies fastest, in one table

  1. 1Amelia Chen94.2%312
  2. 2Ryan Cooper92.8%287
  3. 3Sarah Miller90.5%241
  4. 4Catherine Ng86.1%168
  5. 5Daniel Wright81.7%94

Last 7 days · By chats

Funnels

See where customers drop off, from new lead to closed deal

🥳 New start4,120
69.4%
💬 Nurturing2,860
43.0%
🤩 Almost done1,230
59.8%
✅ Won736

New → Won17.9%↑ 1.8

08Permissions & audit

Customer data stays with your company. Agents see only what they should.

Four roles, three data scopes, advanced restrictions and three types of logs make every view and edit of customer data traceable. Data is stored on cloud infrastructure in Singapore and other locations and encrypted in transit.

Roles & data scope

Four roles (Owner, Admin, Supervisor and Agent), with data scope set to All, Team or Own only.

Member · RoleData scope2FA
Sarah MillerOwner
Amelia ChenSupervisor
Ryan CooperAgent
Catherine NgAgent

All data Team: Sales Team 1 Own only

Advanced restrictions & masking

Block customer exports, limit visible channels and mask phone numbers and emails, so agents never see full contact details.

Lucas Meyer

Meyer Home GmbH

Phone
+49 171 4821
Email
lu@meyerhome.de
  • Mask contact details
  • Block customer export
  • Limit visible channels

Three types of logs

Login, online and operation logs, with before-and-after values for every change.

  1. Login logToday 09:41

    Sarah MillerChrome / macOS · Shenzhen · Signed in

  2. Operation logToday 10:18

    Ryan CooperChanged customer stage: Nurturing → Almost done

  3. Online logToday

    Amelia ChenOnline 6h 12m · Away twice

Two-step verification & workspace isolation

Two-step verification for every account. Data, channel accounts and subscriptions are isolated by workspace.

Enter the 6-digit code from your authenticator

Two-step verification on

Workspaces in this organization

EuropeOwn data · Own plan
Southeast AsiaOwn data · Own plan
After-salesOwn data · Own plan

Keyword monitoring

When an agent’s message matches your word list, log it or block it outright to keep customers on company channels.

Ryan Cooper → Lucas Meyer · Before sending

Add me on WeChat 138****2201, easier to talk there.

Matched “WeChat” · Blocked and logged

09Sales toolkit

Everyday tools
for international sales teams

Link Rotator, Web Live Chat, Proforma Invoice and multiple workspaces: tools that cross-border sales teams reach for every day.

lnk.linmi.chat/kraft-box

Active · Scan to connect
  • Shenzhen Sales42 today
  • Amelia’s line38 today
  • Ryan’s line35 today
  • Catherine’s line29 today

Link Rotator

One short link rotates ad traffic across multiple WhatsApp numbers, and returning visitors reach the same number for 30 days. Includes QR codes and visit stats.

  • Clicks today 144
  • Rotating across 4 numbers
  • 38 scans
linmipackaging.com
LinMi PackagingOnline · Typically replies in minutes
Hi, do you offer FSC certified paper?Yes, FSC kraft is available. MOQ 500 pcs.
Type a message…

Web Live Chat

Style your chat widget, paste a code snippet into your website, and visitor messages go straight to your inbox.

PROFORMA INVOICEPI-2026-0706
Seller: LinMi PackagingBuyer: Meyer Home GmbH
Kraft box 20×15×8 cm$2,100.00
Logo printing (1 color)$250.00
Sample (3 pcs)$0.00
TotalUSD 2,350.00

Payment: 30% deposit, balance before shipment · Valid until 2026-07-20

Proforma Invoice

Fill it in online with a live A4 preview, then export to PDF or PNG, or print it.

LinMi Packaging Co., Ltd. · 3 workspaces

Europe

Sales Team 1 · 6 members

My role: AdminPro

Southeast Asia

Sales Team 2 · 4 members

My role: SupervisorPro

After-sales

Support Team · 3 members

My role: AgentFree

Multiple workspaces

Run several workspaces under one organization. Members can hold different roles in each, with data and subscriptions kept separate.

Customer stories

From solo exporters to sales teams of dozens

Export teams in packaging, textiles and home goods changed the way they serve customers after switching to LinMi.

We had six WhatsApp numbers split across four people, and nobody could say who had talked to which customer. Now every conversation is in one list, and each morning I can review how the team handled yesterday’s customers in five minutes.

Jing Zhou · Founder

Sunway Packaging · Shenzhen · Packaging exports

Our agents don’t open a translation app anymore. They read every message in their own language, and replies go out in the customer’s. New hires can handle customers from Vietnam and Brazil on day one.

Kevin Lam · Sales Manager

Orient Textile · Guangzhou · Textiles

Customer stages and follow-up records have clearly boosted our repeat orders. Samples, quotes and closed deals are all logged under each customer, so nothing falls apart when someone else takes over.

Mu Li · Export Manager

Maple Homeware · Ningbo · Home goods

Get started in 3 steps

Send your first message
in minutes

No software to install and no process to change. Scan a QR code and you’re live.

  1. 1

    Step 1: Sign up and scan to connect

    Sign up with email or Google, then scan a QR code with your phone to connect your first WhatsApp or Telegram account.

    Scan with WhatsApp on your phone to connect in seconds

    WhatsAppTelegram
  2. 2

    Step 2: Messages land in your inbox

    Messages arrive in real time. Invite teammates, and whoever’s free accepts the chat.

    Lucas Meyer

    Hallo, ich habe Ihre Kraftpapier-Boxen gesehen…

    2

    Carlos Mendes

    Preciso do orçamento até sexta.

    1

    2 unassigned · Whoever’s free accepts it

  3. 3

    Step 3: Read and reply in English

    Foreign-language messages are translated for you. Reply in English, and your first message is on its way.

    Können Sie mir ein Angebot über 5.000 Stück schicken?

    Could you send me a quote for 5,000 pcs?

    Sure, I’ll send you the quote this afternoon.

    Translate to [ German ] and send

Runs in your browser. Also on iOS, Android and WeChat Mini Program.

FAQ

You might be wondering

Have another question? Once you sign up, you can reach us right from the console.

Which channels does LinMi support?

LinMi currently supports WhatsApp, Telegram, Messenger, Instagram, LINE, TikTok, Zalo and Web Live Chat, with more channels on the way. WhatsApp and Telegram can each be connected two ways, through cloud hosting or the official API. See the Channels section on the product page for how each channel connects.

How do I connect WhatsApp? What’s the difference between the official API and cloud hosting?

The WhatsApp Business API is the official route: it needs a verified business and supports message templates. Cloud hosting connects the WhatsApp account you already use: scan a QR code, no business verification needed. You can run both in the same workspace.

Can several people use one WhatsApp number at the same time?

Yes. Once a WhatsApp number is connected to LinMi, every team member signs in with their own account to the same team inbox and serves that number’s customers together. Everyone can see who is handling each chat and where it stands, and handoffs keep the full context.

Do I need to download anything?

Not on desktop: LinMi runs right in your browser, and each team member signs in with their own account. On your phone, download the iOS / Android app or use the WeChat Mini Program — same account, same data as the desktop console.

How does team collaboration work? Can I use LinMi on my own?

Yes, it works great for just one person. With a team, new customers land in the Unassigned list for whoever’s free to accept, and supervisors can also assign or transfer chats. Internal notes are visible only to teammates, never to customers.

Who can see my customer data?

You decide. Combine four roles with three data scopes (All, Team or Own only), block exports, limit visible channels, and mask customer phone numbers and emails. Every action is logged. Data is stored on cloud infrastructure in Singapore and other locations and encrypted in transit, and deleted data is permanently erased from our systems and backups within 90 days.

Which languages can LinMi translate?

LinMi automatically detects the language of each customer message and translates it into your team’s language. Replies are translated into the language you’ve set for that customer. For the full list of supported languages, see the language list in the console.

Can I try it for free?

Yes. The Free plan has no time limit, so you can sign up and start right away. Upgrade as your team grows, and see the Pricing page for what each plan includes and costs.

Your next customer message
shouldn’t get lost on someone’s phone

Connect your first account in minutes and bring all of your team’s customer conversations into one place.

Book a demoStart for free

Runs in your browser. Also on iOS, Android and WeChat Mini Program.