One inbox
Customer messages from WhatsApp, Telegram, Messenger, Instagram, LINE, TikTok, Zalo and Web Live Chat, all in one shared team inbox.
About LinMi
Serving customers around the world
should feel as easy as helping a neighbor
LinMi is a customer messaging workspace built by Linmi (Shenzhen) Network Technology Co., Ltd.. It brings customer messages from multiple channels into one inbox, so your team can work together and follow every customer stage by stage, all the way to the deal.
What we’re solving
Read and reply in English
Incoming messages are translated into English, and your replies into the customer’s language, with preview and editing before you send.
Customers stay with your company
Claiming, assigning, transfers and internal notes give the team shared context. Permissions, masking and logs keep customer data from walking out the door.
Our story
It started with one very real problem
in export sales
At many export businesses, customer conversations are scattered across personal phones and accounts. Who’s handling a customer, how far the conversation has gone, what price was quoted: only the person involved knows. And when a customer writes in another language, every reply means copying and pasting back and forth through a translation app.
LinMi started with that exact scenario. First, we brought every channel and every account into one shared team inbox. Then we built translation, collaboration, customer stages and follow-up records right beside the chat window, so serving and managing customers happens on the same page.
Next, we’ll keep adding channels and make reports, auto-assignment and AI features even easier to use, so teams working in their own language can serve customers around the world as naturally as they would a neighbor.
How LinMi has grown
Step by step,
building a complete way to serve global customers
01 One team inbox
Multiple WhatsApp and Telegram accounts in one list, with accepting, assigning, transfers and internal notes.
02 Two-way auto-translation
Incoming messages translated into your language and replies into the customer’s, with preview and back-translation before sending.
03 Customer stages & reports
Customer management built into the chat window, plus overview, response time, agent performance and funnel reports.
04 More channels & workspaces
Messenger, Instagram, LINE, TikTok, Zalo and Web Live Chat added along the way, plus multiple workspaces per organization.
How we build
Four principles
that shape LinMi
Built into the chat, not another back office
Customer stages, tags and follow-up records live right beside the conversation, so agents never have to jump between systems.
Secure by default. Customers belong to the company.
Roles, data scope, masking and logs come standard. They’re not premium modules you have to buy separately.
Your language first, customers everywhere
Every part of the product assumes your team writes in its own language while customers write in theirs. Translation isn’t an add-on. It’s the core.
Pay for resources, not features
Every plan gets the same core features. Teams only pay for usage: seats, accounts and translation characters.
For every role on your team
Owners, managers and agents each get what they need
One workspace, with each role seeing the part that matters most to them.
Owner / Founder
See every customer conversation, and keep it in-house
- Every customer conversation across channels in one view
- Permissions, masking and logs keep customer data in-house
- Reports on overall team performance
Sales manager
Always know who’s handling what and where it stands
- Assign and transfer unassigned conversations
- Customer stage funnel and follow-up records
- Agent performance and response time rankings
Agent / Sales rep
Read and reply in English, with every customer on one page
- Reply across multiple accounts from one list
- Auto-translation with translation preview
- Quick replies, internal notes and stage tags
Where we are
Shenzhen · Nanshan Science Park
Room 1802, Building 2, Xunmei Technology Plaza, 8 Keyuan Road, Nanshan District, Shenzhen, China. Our product, engineering and customer support teams all work here.
- Product & partnerships
- [email protected]
- Existing customers
- Contact us right from the console. We reply on business days.
Join us
Help us build it better
We’re looking for product, frontend, backend and customer success people who understand export sales. Tell us what you’ve built and what you want to build next. We read every email.
Email usLearn more about LinMi
Features
Inbox, translation, collaboration, customer stages, reports and tools, all on one page.
Pricing
Free, Pro and Business plans, per workspace, with add-ons as needed.
Become a Partner
Recommend LinMi to sales teams you know and earn commission.
Book a demo
Tell us your team size and channels, and we’ll tailor a demo to you.
Company information
- Product
- LinMi customer messaging workspace
- Operator
- Linmi (Shenzhen) Network Technology Co., Ltd.
- Address
- Room 1802, Building 2, Xunmei Technology Plaza, 8 Keyuan Road, Nanshan District, Shenzhen, China
- [email protected]
Legal & compliance
How we collect, use and protect data, and the terms that govern use of our services.
Your next customer message
shouldn’t get lost on someone’s phone
Connect your first account in minutes and bring all of your team’s customer conversations into one place.
Runs in your browser. Also on iOS, Android and WeChat Mini Program.