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Product

Everything your sales team needs to serve global customers,
in one workspace

From the first WhatsApp or Telegram message to follow-up long after the deal, LinMi handles every step in one shared workspace.

Team inbox

Receive and reply to customers on every channel, in one place

Messages from multiple accounts and channels land in one list. Switch devices or agents, and the customer context is still there.

  • Built-in views (My chats / Unassigned / All / Team), stage views and custom views, each with an unread badge
  • Advanced filters and bulk actions: combine channel, account, stage, tag, assignee and more
  • Text, images, voice, video and files, with quoted replies, unsend, pinning, reactions and read receipts
  • A timeline for each customer, with past conversations, internal notes and system events in one view
  • In-chat search, quick replies and a shared media library
  • Group chats and group member management

Auto-translation

Work in your language.
Serve customers in theirs.

Incoming messages are translated into your language, and your replies into the customer’s. Preview and edit translations before you send.

  • Set translation languages per account, or for individual customers
  • Incoming translation: original and translation side by side
  • Outgoing translation: check the translation and back-translation, edit, then send
  • Send guard: a reply in your own language can’t go out untranslated by mistake (the “Block Chinese” switch)
  • Separate translation switch for group chats; retranslate any message or send feedback
  • Translation templates: set up common phrases once and reuse them anytime

Team collaboration

Accept, assign, transfer, add notes.
Managers see it all.

Serve the same customers as a team, with no lost context at any handoff.

  • New customers land in Unassigned: agents accept in one click, supervisors can assign
  • Transfers keep the full message history, notes and customer stage
  • Switch between internal notes and replies in one click; customers never see notes
  • Choose a close category when ending a conversation to track outcomes
  • Member and team management; limit channel accounts to specific members
  • Auto-assignment rules and history: round-robin by channel or tag, or route to the least busy agent

Customer stages

Customer management built into the chat window

See each customer’s stage, owner and latest follow-up in a single table.

  • Stage settings: default, completed and lost stages, with custom names and emojis
  • Customer tags in seven colors, plus custom fields
  • Follow-up records: every touchpoint logged under the customer
  • Contacts table: show, hide and sort columns, saved per user; advanced filters
  • Possible duplicates: match the same customer across channels by phone number or email
  • Blocklist, and add contacts manually

Channels

Bring every customer channel into one team inbox

WhatsApp, Telegram, Messenger, Instagram, LINE, TikTok, Zalo and Web Live Chat, with more channels being added. WhatsApp and Telegram connect through either the official API or cloud hosting.

  • Connect multiple accounts per workspace, and limit each one to specific members
  • See connection status at a glance, with real-time disconnect alerts and guided reconnection
  • Cloud-hosted WhatsApp accounts sync recent chat history once connected
  • Link Rotator spreads ad visitors across accounts, and returning visitors reach the same number for 30 days
  • WhatsAppOfficial API / Cloud-hosted
  • TelegramBot / Cloud-hosted
  • MessengerOfficial API
  • InstagramOfficial API
  • LINECloud-hosted
  • TikTokCloud-hosted
  • ZaloCloud-hosted
  • Web Live ChatWebsite embed

Connect multiple accounts per channel, all in one team inbox

Data reports

Know your busiest hours and fastest responders.
Run your team on data.

Conversations, response times, performance and conversion, filterable by date, channel, agent or team. Leaders get the big picture; supervisors get what they need for scheduling and reviews.

Overview

Live data and key metrics on one screen

New conversations
1,284↑ 12.4%
Closed conversations
1,102↑ 8.1%
Messages received
8,930↑ 9.6%
NewClosedConversation trend · Last 14 days
06/2306/3007/06

By channel

  • WhatsApp52%
  • Telegram18%
  • Zalo9%
  • Instagram7%

Response time

How long customers wait for a first reply

91%5-min response rate
Avg. first response2m 14s↓ 18%

First response distribution

<1 min>1 h

Live data

Open conversations
116
Unassigned conversations
16
Agents on duty
9
Total customers
12,480

Peak hours

A weekday × hour heatmap for smarter scheduling

MonTueWedThuFriSatSun
000408121620
Peak hours · Tue 16:00 – 18:00

Agent performance

Who handles the most and replies fastest, in one table

  1. 1Amelia Chen94.2%312
  2. 2Ryan Cooper92.8%287
  3. 3Sarah Miller90.5%241
  4. 4Catherine Ng86.1%168
  5. 5Daniel Wright81.7%94

Last 7 days · By chats

Funnels

See where customers drop off, from new lead to closed deal

🥳 New start4,120
69.4%
💬 Nurturing2,860
43.0%
🤩 Almost done1,230
59.8%
✅ Won736

New → Won17.9%↑ 1.8

Permissions & audit

Customer data stays with your company. Agents see only what they should.

Four roles, three data scopes, advanced restrictions and three types of logs make every view and edit of customer data traceable. Data is stored on cloud infrastructure in Singapore and other locations and encrypted in transit.

Roles & data scope

Four roles (Owner, Admin, Supervisor and Agent), with data scope set to All, Team or Own only.

Member · RoleData scope2FA
Sarah MillerOwner
Amelia ChenSupervisor
Ryan CooperAgent
Catherine NgAgent

All data Team: Sales Team 1 Own only

Advanced restrictions & masking

Block customer exports, limit visible channels and mask phone numbers and emails, so agents never see full contact details.

Lucas Meyer

Meyer Home GmbH

Phone
+49 171 4821
Email
lu@meyerhome.de
  • Mask contact details
  • Block customer export
  • Limit visible channels

Three types of logs

Login, online and operation logs, with before-and-after values for every change.

  1. Login logToday 09:41

    Sarah MillerChrome / macOS · Shenzhen · Signed in

  2. Operation logToday 10:18

    Ryan CooperChanged customer stage: Nurturing → Almost done

  3. Online logToday

    Amelia ChenOnline 6h 12m · Away twice

Two-step verification & workspace isolation

Two-step verification for every account. Data, channel accounts and subscriptions are isolated by workspace.

Enter the 6-digit code from your authenticator

Two-step verification on

Workspaces in this organization

EuropeOwn data · Own plan
Southeast AsiaOwn data · Own plan
After-salesOwn data · Own plan

Keyword monitoring

When an agent’s message matches your word list, log it or block it outright to keep customers on company channels.

Ryan Cooper → Lucas Meyer · Before sending

Add me on WeChat 138****2201, easier to talk there.

Matched “WeChat” · Blocked and logged

Sales toolkit

Everyday tools
for international sales teams

Link Rotator, Web Live Chat, Proforma Invoice and multiple workspaces: tools that cross-border sales teams reach for every day.

lnk.linmi.chat/kraft-box

Active · Scan to connect
  • Shenzhen Sales42 today
  • Amelia’s line38 today
  • Ryan’s line35 today
  • Catherine’s line29 today

Link Rotator

One short link rotates ad traffic across multiple WhatsApp numbers, and returning visitors reach the same number for 30 days. Includes QR codes and visit stats.

  • Clicks today 144
  • Rotating across 4 numbers
  • 38 scans
linmipackaging.com
LinMi PackagingOnline · Typically replies in minutes
Hi, do you offer FSC certified paper?Yes, FSC kraft is available. MOQ 500 pcs.
Type a message…

Web Live Chat

Style your chat widget, paste a code snippet into your website, and visitor messages go straight to your inbox.

PROFORMA INVOICEPI-2026-0706
Seller: LinMi PackagingBuyer: Meyer Home GmbH
Kraft box 20×15×8 cm$2,100.00
Logo printing (1 color)$250.00
Sample (3 pcs)$0.00
TotalUSD 2,350.00

Payment: 30% deposit, balance before shipment · Valid until 2026-07-20

Proforma Invoice

Fill it in online with a live A4 preview, then export to PDF or PNG, or print it.

LinMi Packaging Co., Ltd. · 3 workspaces

Europe

Sales Team 1 · 6 members

My role: AdminPro

Southeast Asia

Sales Team 2 · 4 members

My role: SupervisorPro

After-sales

Support Team · 3 members

My role: AgentFree

Multiple workspaces

Run several workspaces under one organization. Members can hold different roles in each, with data and subscriptions kept separate.

Mobile app

Customer messages you can read
and answer on your phone

On the road, at a trade show or after hours, keep serving customers from the iOS / Android app or the WeChat Mini Program: incoming messages are auto-translated and your replies go out in the customer’s language. Hand over to a colleague, update a customer stage or check the follow-up records, all on your phone. Same account, same data as the desktop console.

  • Every channel, one list

    WhatsApp, Telegram and other conversations sit in one list, with unread counts, stages and assignees at a glance.

  • Vietnamese English

    Auto-translation both ways

    You read in English, the customer receives their own language. Check the translation before it goes out.

  • Handovers and customer stages

    Transfer a conversation, move a customer to the next stage or leave an internal note, exactly as on desktop.

  • One account, one set of data

    Phone and desktop stay in sync in real time. Setup work such as channels, data reports and permissions stays on desktop.

Learn more and download

Your next customer message
shouldn’t get lost on someone’s phone

Connect your first account in minutes and bring all of your team’s customer conversations into one place.

Book a demoStart for free

Runs in your browser. Also on iOS, Android and WeChat Mini Program.